Politique d’expédition


1. Where We Deliver

NATIONAL (Spain, Portugal & Andorra. Included Balearic and Canary Islands)
<70€ - 4,99€
>70€ - FREE

EUROPEAN UNION
<150€ - 8,99€
>150€ - FREE

 

2. Customs

There may be additional charges related to import customs for shipments to the following countries:*United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine + North America & South America.

The shipment company and local authorities will notify the customer and it will be the customer's responsibility to pay these charges. For any questions regarding customs clearance, please contact shipping@massio.co for more information/assistance with a shipment.

The addressee shall bear the costs of customs clearance and the payment of any taxes due in accordance with the customs regulations in force in the country of destination, and it is for this reason that the charges arising from the import are not the responsibility of MASSIO, but it is the customer who must pay the customs duties.

In case the customer refuses to pay such charges, the shipment will be considered as rejected by the customer and therefore will be sent back to our warehouse. To claim a refund / solution on this type of situations customer must mail shipping@massio.co . 

3. Order Processing

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Tracking information will be emailed once the order is shipped.

4. Delivery Details

  • Ensure the delivery address is accurate. Incorrect addresses may delay delivery and incur additional fees.
  • Missed deliveries will result in instructions for rescheduling or collection. Unclaimed packages may be returned to us at the customer’s expense.

5. Damaged or Missing Items

  • Check your package upon delivery. Report visible issues immediately to the courier and us.
  • Hidden issues must be reported within 7 days.

6. Returns


See our Returns and Refund Policy for more information.

Massio Concept SL is committed to a smooth delivery process. Contact us if you have any questions or concerns.